F.A.Q – Frequently Asked Questions

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Backorder

Backorder means that currently we are sold out on a specific greenhouse, and do not have it available for a prompt shipment/local pick up.
Typically, once we go low on stock for particular unit, we put in a request for restocking with our production. Depending on the volume of orders/backorders, it can take between few weeks to several months to get the item restocked and ready for shipping.
Below estimate dates reflect the timeline when we expect to have restock arrived to our warehouses in WA state, after which they will be fulfilled/shipped per standard terms, in the order they were received.
Upon receipt of restock shipments, we always try to get all backorders filled and shipped as soon as possible. In some cases we may have your backorder shipped prior to expected date. You will be notified by email once your backorder has been shipped. If you may have any questions you are always welcome to contact our Customer Service, and we will be glad to assist you.

Worry-free policy: In case you may change your mind, or an unexpected delay may occur – you may request to have your backorder cancelled and receive a full refund. This policy applies only for backorders that have not been shipped.

(ClimaPod BACKORDER RESTOCK ETA UPDATE as of August 1, 2022)

In Stock models ship within 1 week

  • 6MM CLIMAORB series (sizes: 9×14, 9×21, 9×28)
    will be back in stock & ready for pick-up/shipping between August 10 – August 24, 2022.
    Please contact customer service for early reservations/backordering.

SHIPPING INFORMATION

The greenhouse is shipped via Mainfreight, C.H. Robinson, Fedex Ground, UPS Ground, or other Ground/LTL services in 3 or more boxes. The exact number of boxes varies depending on the kit that was ordered, you are welcome to reach out to our Customer Service to receive exact details on what your order will include. No special equipment is needed to receive the greenhouse. We pack it in the way, where boxes and their contents are well protected during transportation, and at the same time so it is easy for two people to offload each of the boxes/pieces (driver will be glad to assist).

Even though we put a lot of effort into making every shipment go perfectly, it is customer’s responsibility to report any damage or missing boxes/pieces during order delivery. In such event, customer needs to note the issue on the delivery receipt and immediately email our customer service team.

When you submit your purchase we immediately send the request to our warehouse in Washington State from where it will be shipped. If you place your order on a Friday, Saturday or Sunday your order will be submitted on the following Monday. It can take between 3-7 business days for the warehouse to prepare your order (please allow few extra days between Fall and Spring seasons, due to high volume of orders). When your purchase leaves the warehouse, please allow up to 10-14 business days to receive your order. In most cases it takes no more than 5-7 business days on average for your order to arrive to your local terminal, then our carriers will give you a call to set up an appointment for drop-off at your door.
We usually receive tracking confirmation from the warehouse within 24-48 hours of your purchase being shipped and we can send you that information upon request.

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your WP account and find all your order information. Click on “My Orders” and click on “View Details” and you can click on “Track” to find out where your package is. You can also submit a ticket to find out about your order.

Backorder means that currently we are sold out on a specific greenhouse, and do not have it available for a prompt shipment/local pick up.

Typically, once we go low on stock for particular unit, we put in a request for restocking with our production.

Depending on the volume of orders/backorders, it can take between few weeks to couple months to get the restock and have it ready for shipping.

You are welcome to contact our Customer Service to receive more accurate shipping date of a backorder.

We always try to have all orders shipped as soon as possible, but during Spring and Summer seasons (March – June) there are some factors that may delay the order transit time.

Please consider additional 5-10 days for your order to be processed, prepared, and shipped from our warehouse.

At this time of the year, it is typical for shipping carriers to have very busy routes which require extra time for transit of your greenhouse order.

Additionally, during Spring season we tend to have extremely high volume of orders which require additional time for preparing and shipping.

We will do our best to have all orders shipped promptly and in the order they were received. You are always welcome to contact our sales support team to get current shipping transit estimates, status of your shipment, and tracking information.

Happy Gardening!

Europe’s standards are higher than those in the US, and the TUV Europe testing lab which is equivalent to UL has tested the product and certified it as being strong and safe. The incredible strength of the greenhouse comes from its excellent engineering and the high quality of plastics and aluminum used.

Ideally the greenhouse should be attached to some sort of foundation, preferably something heavy/solid, in order to keep it secure.
All ClimaOrb Greenhouses comes with 5″ aluminum base that can be connected to most kinds of foundations.

Much depends on the location and what sort of wind velocity your region can get. We do know from customers that the units have withstood wind gusts of up to 80 mph winds without damage. Even in very bad windstorms, based on reports we received in nearly 10 years of selling ClimaOrbs, the worst that can happen to your greenhouse is that some of the polycarbonate panels are blown out which are very easy to replace. Note that for cold, high-snow and high-wind regions we recommend using our double-wall polycarbonate kits and climapod storm kit, as well as making sure all the vents and doors are shut when wind/snow is expected.

ClimaOrb Greenhouses are all glazed with premium quality Polycarbonate panels and framed by heavy duty Aluminum profiles.

Polycarbonate is a particular group of thermoplastic polymers. Their superior features in comparison wth other polymers (temperature resistance, impact resistance and optical properties) position them between commodity plastics and engineering plastics.

Polycarbonate panels are virtually unbreakable. It is a great advantage, considering their longevity as well as their safety, especially crucial when younger children or the elderly are involved.

The light weight of the panels – less than 2-3 lbs – is another advantage that affects the convenience of assembly or even re-location option (assembled 9’x12′ greenhouse is less than 250 lbs).

In addition the Polycarbonate panels protect everything inside the greenhouse from the harmful UV rays, either it is shelving, pots, tools or your skin.

Yes, ClimaOrb Greenhouses can be assembled together. As long as you secure them properly, you can put together as many greenhouses as you want.

All greenhouses include vents with manual openers and base.

Additional accessories are available in separated kits: Shelving, Solar Fans, Louvers, and Automatic Vents Openers.

For more details check the products pages at our website.

Because ClimaOrb is using Polycarbonate that is UV protected, there is no yellowness, turbidity or disintegration for at least 10 years.

No. All of our kits are made of aluminum, which is rust resistant. The steel hardware parts are galvanized.

If possible, locate the greenhouse where it will receive at least 6 hours of direct sunlight during the winter months. Try to avoid a site that is completely shaded by buildings or trees. A good site would also be sheltered from high winds. Easy access and close water and electricity proximity are also important. The recommended greenhouse’ position is with its ridge running east and west so its length will face the sun during most hours.

After the order is placed, it can be cancelled or returned within 14 calendar days after purchase day with 20% restocking fee.

  • The shipping & handling fees are nonrefundable.
  • The customer is responsible for arranging the return of product, or the return shipping cost will be also deducted from the remaining total.
  • Please note that the product will only be accepted in unopened original boxes.
  • Products purchased with discounts or promotions cannot be returned.

Please contact our representatives to learn more.

Use a mild detergent solution and rinse with cold clean water. DO NOT use acetone, abrasive cleaners, or other special detergents for cleaning as they can remove the UV resistant layer on the polycarbonate.

We put a lot of time and effort into inspecting boxes during production to avoid having missing parts.
If you believe that you have some part missing please contact our customer service through this website contact form or by sending an email to sales@climaorb.com.

PAYMENT INFORMATION

We gladly accept Visa, MasterCard and PayPal.

If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, retailers are under no obligation to honour it, under the Sale of Goods Act. They can offer the item at the correct price or refuse your money and withdraw the product from sale.

we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and service. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which our Clients have engaged us.

ORDERS AND RETURNS

1. Check your shopping cart. Check over the items listed in your shopping cart. …
2. Visit Ship, Bill and Pay screen. Make sure you’re logged in to your account. …
3. Review your order. You will now see a display of your order information and your complete cost, including shipping and tax. …
4. Get your receipt.

Please select this button, you will then be asked to confirm your cancellation request. To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’. Once an order is cancelled, we cannot undo this.

After the order is placed, it can be cancelled or returned within 14 calendar days after purchase day with 20% restocking fee.

  • The shipping & handling fees are nonrefundable.
  • The customer is responsible for arranging the return of product, or the return shipping cost will be also deducted from the remaining total.
  • Please note that the product will only be accepted in unopened original boxes.
  • Products purchased with discounts or promotions cannot be returned.

Please contact our representatives to learn more.

We put a lot of effort and have boxes inspected during production to avoid any of the parts to be included.

If you believe that you have some part missing please contact our customer service through this website contact form or by sending an email to sales@climaorb.com.

ABOUT CLIMAORB GREENHOUSE KITS

ClimaPod Greenhouses are all glazed with premium quality Polycarbonate panels and framed by heavy duty Aluminum profiles.

Polycarbonate are a particular group of thermoplastic polymers. Their superior features compare to other polymers (temperature resistance, impact resistance and optical properties) position them between commodity plastics and engineering plastics.

Polycarbonate panels are virtually unbreakable. It is a big plus concerning their longevity as also their safety, especially important when younger children or the elderly are involved.

The light weight of the panels – less than 2-3 lbs – is another advantage that affect the convenient of assembly or even re-location option (assembled 9’x12′ greenhouse is less than 250 lbs).

In addition the Polycarbonate panels protect everything inside the greenhouse from the harmful UV rays, either it is shelving, pots, tools or your skin.

Clear Polycarbonate panels are unique for ClimaOrb Clear greenhouses. They combine the visual appearance and functional effects of glass with the advantages of polycarbonate greenhouse.

These are solid panels that have about 90% light transmission which bring flowers and plants inside the greenhouse to be part of your garden landscape and you can see everything within, like glass. Your plants will enjoy maximum light exposure.

On the other hand, Clear polycarbonate panels are fully safe since they are virtually unbreakable, and their light weight makes the assembly process easier and more convenient.

In the last few years the glass has to a great extent been substituted by a new higher grade material – twin wall polycarbonate.

ClimaOrb’s twin-wall polycarbonate offers high impact resistance, excellent heat retention and 80-90% light transmission. ClimaOrb greenhouse polycarbonate sheets are designed and engineered specifically for greenhouse use.

All of our panels have UV protection on the outer side of the panels that protects your plants from getting burnt by ultraviolet rays and prevents the polycarbonate from yellowing after many years of use. The multi-layer structure reduces heating costs in winter while minimizing excessive heat in summer. Polycarbonate has an insulating effect, so the temperature in the greenhouse will be more even and create a better growing habitat.

No. All of our kits are made of aluminum, which is rust resistant. The steel hardware parts are galvanized.

Yes, you may request additional information on the custom larger (longer) models from our customer service representatives.

GREENHOUSE USE

The greenhouse should be anchored to a firm surface.

If possible, locate the greenhouse where it will receive at least 6 hours of direct sunlight during the winter months. Try to avoid a site that is completely shaded by buildings or trees. A good site would also be sheltered from high winds. Easy access and close water and electricity are also important. The recommended greenhouse’ position is with its ridge running east and west so its length will face the sun during most hours.

The greenhouse must be positioned on a flat level surface. It can be either a concrete, gravel, strong wood platform, or a flat ground that was leveled carefully.

ClimaOrb is using Polycarbonate which is UV protected therefore there is no yellowness, turbidity or disintegration for at least 10 years.

The selection of a site involves taking into consideration three importantly factors:

  • the most desirable location should be partially shaded by deciduous tree(s) or lacking shade draped with an external shade cloth over the greenhouse;
  • the site should also be sheltered from the wind by a tree(s) or some other barriers;
  • the site should be level and allow for good drainage.

The load capacity is roughly 50 lbs per square feet. Never the less, we recommend that you brush the snow off the roof whenever it gets over a foot.

Much depends on the location and what sort of wind velocity your region can get. We do know from customers that the units have withstood wind gusts of up to 80 mph winds without damage. Even in very bad windstorms, basing on reports we received in nearly 10 years of selling ClimaOrbs, the worst that can happen to your greenhouse is that some of the polycarbonate panels are blown out which are very easy to replace. Note that for cold, high-snow and high-wind regions we recommend using our double-wall polycarbonate kits and climapod storm kit, as well as making sure all the vents and doors are shut when wind/snow is expected.

Europe’s standards are higher than those in the US, and the TUV Europe testing lab which is equivalent to UL has tested the product and certified it as being strong and safe. The incredible strength of the greenhouse comes from its excellent engineering and the high quality of plastics and aluminum used.

The greenhouse should ideally be attached to some sort of foundation, in order to keep it secure, and it should be preferably something heavy/solid.

All ClimaOrb Greenhouses come with 5″ aluminum base which can be connected to most kinds of foundations.

Use a mild detergent solution and rinse with cold clean water. DO NOT use acetone, abrasive cleaners, or other special detergents for cleaning as they can remove the UV resistant layer on the polycarbonate.